Careers

Support Specialist

The Sant Corporation is seeking a motivated individual to join our Technical Support team, whose members provide telephone support for global customers of our suite of software products. This position is located in our Blue Ash Corporate headquarters. As a Technical Support team member you may be required to rotate on-call for customer issues and emergency maintenance.

The qualified candidate should have:

...at least 5 years of solid customer support experience, a proven ability to manage multiple priorities, a take charge attitude and a willingness to improve existing processes. Experience in the technology/software marketplace as well as any international experience will be considered a plus.

Preferred Qualifications:

• College degree with a strong preference on IS/MIS
• Strong hands on experience Microsoft Windows 2000/XP/2003. Vista experience a plus.
• Strong hands on experience with Microsoft Office, including Word and PowerPoint, and Excel.
• Microsoft IIS administration / security experience.
• Microsoft SQL server administration experience.
• Experience writing SQL scripts.
• Oracle database administration experience.
• Visual Basic programming experience.
• Product QA testing experience.
• Knowledge of Sant Suite products.
• Experience providing remote customer support for software applications, preferably web-based.
• Proven telephone and email communication skills.
• Ability to prioritize workload and shift attention among changing tasks and priorities.
• Foreign language skills are a plus.

Hours:

This is a full-time position. Variable office hours may be needed including evening hours to support West Coast customers. Occasional weekend work may be required due to the nature of remote user support.

Benefits:

The Sant Corporation offers a competitive benefit package that includes health, dental, life and disability benefits.

To Apply:

Please submit your resume for review in Word or PDF format via email, with a cover letter in the text of your email, to careers[at]santcorp.com.